At Wild and Nature Safaris, your privacy matters to us. When you use our services, you are placing your trust in us to ensure the privacy of your personal data, and we are committed to protecting it.

This Privacy Policy covers what data we collect about you and why, what we do with that data, and how we handle that data. Throughout this policy, when we write “Wild and Nature safaris” or “we” or “us,” it refers to Wild and Nature safaris, registered in the United Republic of Tanzania.

Our headquarters’ address is Kiborironi. Plot No 28, Moshi, Kilimanjaro, Tanzania.

Please read the following information carefully. If you  on behalf of others, you are responsible for ensuring that the others are aware of the content of this Privacy Policy and are in agreement with you supplying their personal data. By submitting your data while enquiring or making a booking, you agree to the transfer, storage, and processing of this data as necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy. However, if you do not agree with this policy, we cannot accept your enquiry or booking, and you should not use our websites.

Information We Collect

Personal Data You Provide Us

When you enquire about booking with us, we may collect your name, address, email address, telephone number, personal travel preferences, and other travel arrangement details. In addition, we may also collect your date of birth and passport details when you book with us. This also applies to any passenger traveling with you on your booking.

In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities, and special requirements such as dietary requests, which may disclose your religious beliefs, so that we can consider your particular needs in relation to a booking. We will need to collect this information to arrange the travel and other services that are part of your booking.

To collect this information, we use a secure website interface where you provide us with your consent to store and use this information.

Personal Data We Collect for Legal, Compliance, Regulatory, and Crime Detection and Prevention Purposes

We process your personal data so that we can meet our legal, compliance, and regulatory obligations, for legal purposes, such as to respond to a valid legal claim, summons, or regulatory order, and to protect our property, rights, and interests as well as the property, rights, and interests of other persons.

We also process your personal data for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes, and for accounting or audit purposes. If you visit one of our offices, you may be monitored by closed-circuit television for security purposes. In each case, we do so in compliance with applicable laws.

Personal Data We Collect from Third Parties

We collect personal data from third parties who you have authorized to provide your personal data to us (for example, this may be your travel agent or another person making a booking on your behalf, your travel companion, your travel coordinator, our promotion partners, social media, and other digital websites). We also collect personal data from individuals who may refer you as a friend to our products or services. We ask these individuals to confirm that you are happy to hear from us.

Sensitive Personal Data We Collect

We do not generally collect sensitive personal data from you (or those you are booking for), but where we do, we seek to minimize the collection and use of it and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally.

Where you (or any passenger traveling) provide us with sensitive personal data, you agree that you have voluntarily provided such information, and you consent (and the passenger traveling consents) for us to use that information for the purposes for which it was collected.

Personal Data We Collect When You Are Making a Payment

We collect different personal data depending on your payment method (such as credit card, bank transfer, cash). For example, for credit card payments, we may collect the credit card holder name, address, card number, expiry date, and CVC code.

Personal Data We Collect Automatically

When you use our services, we automatically collect certain information, including personal data, concerning the services you use and the way you use them. This includes:

• Geo-location data about your approximate location, as determined through data such as your IP address;
• Usage and log data, such as the date and time you accessed our services, the duration of your session, data about clicks, the internet browser you use, and which pages have been shown to you;
• Data about your computer’s operating system, like application versions and language settings;
• If you’re using a mobile device, we might also collect data about the type of device you are using and data such as the mobile network your device is using to access our services.

How We Use Your Information

We use, store, and process information, including personal data, about you to create tailor-made travel itineraries, for marketing purposes, for data analytics, data profiling, and to improve the quality of our service.

To Create Tailor-Made Travel Itineraries

When putting together tailor-made travel itineraries, we may use your personal data to:

• Fulfill our contract with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary, or other details relating to your booking;
• Update you on changes to your travel itinerary (for example, if there is a change to your booking pre-travel; if a flight is delayed or canceled);
• Manage your wider travel or services requirements (for example, liaising with and transferring your data to airlines, service providers, and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimized). This includes when you book a tailor-made itinerary, hotel, car, or another service, which may be provided by us or third parties with us;
• Process payments for your booking, fulfill requests for refunds, and for accounting or audit purposes;
• Personalize the service and offers you receive (for example, by being aware of previous travel experiences, transactions, or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile);
• Communicate and interact with you at different times throughout your journey;
• Communicate with airlines, accommodation providers, and other parties that are part of your journey regarding your experience, preferences, compliments, or complaints.

For Marketing Purposes

We may use personal data to let you know about our products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us, including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.

We also work with social media and other digital websites to provide you with advertisements within those websites. We provide them with your name and contact details (such as your email address or phone numbers). If these social media and digital websites match profile information provided by us with your profile information held by them, then they will serve you our advertisements. The social media websites will not identify you or share other personal data in your social media account with us.

We will only send you direct marketing, whether about us, carefully selected third parties or partners, products, or services, in accordance with your marketing preferences. We may contact you by email, SMS/text, social media, or through other communication channels that we think you may find helpful. If at any time you would like us to stop sending you marketing material, please contact us or choose the relevant “unsubscribe” option.

If you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs. If you do unsubscribe from marketing communications, you will still receive operational and service messages from us regarding your booking, including where you may not have completed a booking and responses to your enquiries made to us.

For Profiling Purposes

We use personal data such as your date of birth, gender, country of residence, transactions (for example, payments made with us and flights taken), information derived from Cookies, and your preferences and behaviors for profiling. Some of the legitimate purposes we profile personal data include:

• To obtain a better understanding of what you would like to see from us and how we can continue to improve our services for you;
• To provide you with tailored content online and optimize your experience of our Website;
• To provide you with tailored advertisements on other websites you visit, such as social media websites;
• To share marketing material we believe may be of interest to you, including from our third-party partners;
• To help us operate our services more efficiently.

We will take steps to ensure that prior to profiling your personal data for a legitimate interest, our legitimate interest is not overridden by your own interests or fundamental rights and freedoms.

For Data Analytics

We aggregate personal data and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze website use, to improve our content and products and services, to customize our website’s content, layout, products and services, and to support our business operations, and we may appoint third parties to do this on our behalf.

We gather certain usage information like the number and frequency of visitors to our website. This information includes which website you were redirected from, which web pages you visit during your session, what browser you are using, your device ID, and your IP address. This collective data helps us to determine how our customers use parts of our website and do research on our users’ demographics, interests, and behavior to better understand and serve you.

To Improve Service Quality

We may use personal data to:

• Enhance our products and services;
• Conduct customer satisfaction surveys;
• Improve internal systems, IT systems, and training.

Legal Basis for Using Your Information

We collect, process, use, share, and store your personal data:

• To manage and deliver your enquiry or booking contract with us;
• For our legitimate interests (such as personalization, marketing, profiling, security, improvement, research, fraud detection, and prevention);
• To comply with legal obligations (e.g., complying with regulatory authorities);
• Where you have given consent.

Sharing Your Information

We do not share your personal data with companies, organizations, or individuals outside of Wild and nature safaris except in the following cases:

With Your Consent

We share personal data with companies, organizations, or individuals outside Williamson Adventures when we have your consent to do so.

Service Providers for Travel Itineraries

We share personal data with service providers involved in creating your tailor-made travel itinerary such as airlines, tourism agencies, hotels, transfer companies, and travel agents.

Third-Party Service Providers

We share personal data with third-party service providers that help us manage our business and deliver our services. They are required to comply with confidentiality and data protection obligations.

Payment Providers

We share personal data with financial institutions and payment providers to verify payments and process transactions.

For Legal Reasons

We share personal data with government organizations, agencies, border control agencies, regulators, law enforcement, and others as permitted or required by law.

Aggregated Data

We may share aggregated data and non-personally identifiable information with third parties for analysis, demographic profiling, marketing, and advertising.

Protecting and Storing Your Information

Protection Measures

We implement technical and organizational security measures to protect your personal data, including:

• Ensuring our staff and service providers adhere to strict confidentiality requirements;
• Using secure data storage systems;
• Using SSL encryption for secure online communication.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, tax, or accounting requirements. We may retain data for longer periods if necessary for legitimate business interests such as fraud detection and prevention.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 16 without parental or guardian consent. If we discover that we have collected personal data from a child under 16 without lawful consent, we will delete that data.

Cookies

Cookies are small files downloaded to your device to collect information on your website navigation and internet use. Cookies help us remember your preferences, improve our website services, and tailor marketing and advertisements. You can manage cookies through your browser settings.

Your Rights

You have rights regarding your personal data, including the right to access, correct, delete, object to processing, and lodge complaints. To exercise your rights, contact us at info@wildandnaturesafaris.com

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

Contact Us

For questions regarding this Privacy Policy, please contact us at:

Wild and Nature Safaris LTD
Kiborironi  Str. Plot No. 28,
Moshi, Kilimanjaro, Tanzania
Phone: +255 789 448064
Email: info@wildandnaturesafaris.com